Last Thursday at approximately 6am my router died and I lost internet access. Despite calling my ISP, O2 before 8am. it was only finally tonight at 6pm that the new router arrived. And of course when I plugged it in there was still no internet and I was required to call O2 tech support and argue with first line moro//tech support that the issue needed to be escalated to higher support, when I reached 2nd level support they were slightly better but still basically idiots. I finally ended up calling back again and this time I was passed on by sheer chance to 3rd level support who took a look at the files, chatted with me for a moment and then admitted that there might be a config problem on their end. Twenty seconds later I had internet access and the network engineer (yes, a real network engineer NOT a tech-support-droid) was apologising for the 5 day insanity, delat, and aggro.
Anyway, finally! back online. I'm putting off doing my email until tomorrow because I HAVE HAD IT for today. It's a cold glass of white wine and a smoke for me.
